19,188,075 complaints on record · updated today
Check any company's complaint record before you sign.
Before you open an account, take a loan or pay a debt collector: see how many people complained, what went wrong, and whether the company put things right. Every bank, lender, card issuer, debt collector, credit bureau and app. Free, instant, no sign-up.
Need help with a company?Make a complaint that worksComplaint History
The public complaint record, made readable.
Millions of consumer complaints about banks, lenders, card issuers, debt collectors, credit bureaus and payment apps are on the public record - with how each company answered. We put them in one place, company by company, and update them every day.
- How many complaints, what about, and whether they're rising
- How often the company answers on time and gives money back or a fix
- How it compares with companies like it - and what people say
What do you need to do?
Start with the task - every one of them is free and takes a minute.
Choose a kind of company
Every kind of financial company, with its worst offenders, its rules and the scams that use its name.
Drawing the most complaints right now
The last 30 days. Credit bureaus aside - they draw the most of all. See them here.
The latest complaints
Just published, with how each company answered.
Who puts things right - and who doesn't
Every company with enough complaints is scored on what happens after: answering on time, giving customers money back or a fix, and whether complaints are rising. How it works
Best at answering
Worst at answering
Complaints rising fastest
Last 12 months
What people complain about
Per 100,000 people
Where complaints come from
Check the record before you sign
Three steps, a couple of minutes - and you'll know more than the salesperson tells you.
Look the company up
Type its name - the bank, lender, card, debt collector or app. Thousands of companies are on file, from the biggest banks to the smallest collection agencies.
Read its record
How many complaints, what about, whether they're rising, how often it answers on time and gives relief - and how it compares with companies like it.
Act on it - then add to it
Choose a better company, know your rights, file a complaint that works, and share your own experience so the next person knows too.
Know your rights
Plain-English guides to the problems people complain about most.
Asked and answered
The questions people ask before they check a company.
How do I check a company's complaint record?
Type the company's name in the search above - a bank, lender, card issuer, debt collector, credit bureau or app. Its record shows every complaint on file, how many came in the last 12 months, whether it answers on time, how often customers get relief, its biggest problems and how it compares with similar companies. Or browse every company A-Z.
How can I tell if a company is legit?
Every company has an "Is it legit?" page - for example is Capital One legit? - with the good signs and red flags in its record, what scammers using its name do, and how to check its licence yourself. A long, active complaint record means a real company that answers through the official process; it doesn't prove wrongdoing.
What is the Response Score?
A score from 0 to 100 (grades A to F) for how a company handles complaints over the last 12 months: answering on time (45 points), giving customers relief - money back or a fix - compared with its own industry (40), and whether complaints are rising or falling (15). It needs 25 complaints in 12 months. How it works.
Where does the complaint data come from?
From official public records of consumer complaints, checked every day. See how the data works for the source, what the figures mean and their limits. Experiences and comments are written by visitors on this site.
How do I file a complaint against a company?
Complain to the company in writing first and keep copies. If it won't fix it, file an official complaint with the federal consumer financial regulator - the company has to answer, usually within 15 days. Our guide walks you through it: how to file a complaint against a company.
Can I share my own experience?
Yes - please do. Share your experience in two minutes: rate the company, say what happened and how it ended, and add the money involved if you like. It's free and anonymous, goes on the record straight away and helps everyone who checks that company. You can also comment and reply on any page.
Are the complaints verified?
No. Complaints are consumers' own accounts, published after the company has had a chance to answer, and they are not verified. Bigger companies get more complaints simply because they have more customers - so compare trends, on-time answers and relief rates rather than totals.